Terms of service

Calls to Dubuque Roadside are answered 24/7 by IC Roadside and Keys LLC dispatch in Iowa City, Iowa. Dispatch sends an available tow truck or roadside technician, which may be an independent company. It tells you the price before anyone is sent.

Dubuque Roadside arranges help 24/7 in Dubuque, Delaware, Jackson and Clayton counties, Iowa. That covers towing, winch-outs, flat tire changes, jump starts, car lockouts, fuel delivery and small roadside repairs. Battery and tire replacement are priced on the call. It does not make, cut or program car keys and offers no other locksmith work.

Each service has a base price. The final price can be higher because of availability, the time of day or night, distance, weather, the vehicle and similar factors. You get it on the call, and nothing is charged until you approve. Before dispatch, you approve the price, the timing and any part you will pay in cash. You also approve the cancellation, gone-on-arrival and service-call fees.

A payment card is needed for every job, even if you pay part in cash. Taking the card does not charge it; it is held before help is sent and charged after the job. Part of the price may be paid in cash to the company doing the job, in the amount agreed before dispatch. Pay that company only that amount: anything more goes through dispatch as a new price. Your receipt shows the amount paid by card and the cash amount agreed.

A cancellation fee, a gone-on-arrival fee and a service-call fee can apply. The gone-on-arrival fee is for a trip to a vehicle that is not there when help gets to it. The service-call fee is for a trip where the job cannot be done. One example is when more work is needed and you turn down the new price. Each fee is part of what you approve before dispatch.

If more work turns out to be needed, the company at the vehicle reports it to dispatch. You then get a new price for it, which you approve or turn down. If you turn it down and the original job cannot be done, the service-call fee is taken from the amount held on your card. The rest of the hold is released, and you are offered a tow or a referral.

You are told, the payment details you gave are deleted, and nothing is charged.

Jobs can be booked days ahead. A payment card is still needed, even if you pay part in cash. It stays on file with no hold until the job time, is held at or shortly before that time, and is charged after the job. If the price changes when the job is arranged, you approve it again first.

Call (563) 239-6326.