About Dubuque Roadside

Every service has a from-price, and we agree the final price for your call before the work starts. It can sit above the from-price for the reasons in our price note: availability, the time of day or night, distance, weather and the vehicle. Sometimes more work turns out to be needed once someone is at the vehicle. Then you get a new price for that work and can accept it or turn it down. Should you decline and the first job cannot go ahead, a service-call fee can apply. The rest of the hold on your payment card is released, and you are offered a tow or a referral.

Every job needs a payment card, even when part of the price is paid in cash. Giving the card does not charge it. It is held before help is sent and charged after the job. Part of the price can be paid in cash at the vehicle, in the amount agreed on the phone. The receipt shows the card amount and the cash amount. Cancellation, gone-on-arrival and service-call fees can apply, and each one is named in what you agree to on the call. If no one can take the job, we tell you, delete the payment details you gave and charge nothing.

We cover cars, SUVs, pickups and vans. The jobs are towing by wheel-lift or flatbed, winch-outs, flat tire changes, jump starts, car lockouts, fuel delivery and small roadside repairs. Battery and tire replacement are priced on the call. Locked cars are opened, but no keys are made, cut or programmed. For anything bigger than a van, ask at the start of the call.

You can book a tow days ahead, for example to move a car that will not start to a shop appointment later in the week. Your payment card stays on file with no hold until the job time. It is held at or shortly before then and charged after the job. If the price changes when the job is arranged, you approve it again first.