Privacy

Calls to Dubuque Roadside are answered 24/7 by IC Roadside and Keys LLC dispatch in Iowa City, Iowa. Dispatch sends an available tow truck or roadside technician, which may be an independent company. It tells you the price before anyone is sent.

When you call or use the request form, we keep what you give us. That is your phone number, where the vehicle is, what is wrong and when you need help. If you add them, we also keep your name, other details and an email address. The request form passes what you type to us through Netlify Forms, the service that receives it for this site.

A payment card is needed for every job, even when part of the price is paid in cash. Taking the card does not charge it: it is held when help is sent and charged after the job. If the job is called off before help is sent, the card details are deleted.

The tow truck or roadside technician sent to your call gets only what the job needs. That is where the vehicle is, how to reach you, the job details agreed with you, and any cash amount agreed with you.

The company that does the job photographs it. At the end, it sends dispatch a completion form with photos and signatures. After the job you get a receipt that shows what you paid by card and any cash amount agreed.

For any question about your information, call (563) 239-6326.